Terms & Conditions
Moisture Mapping Ltd – Terms & Conditions of Engagement
These General Conditions of Engagement apply to all surveying, inspection, and reporting services carried out by Moisture Mapping Ltd (“Moisture Mapping”, “we”, “us”, “our”). By signing our Service Agreement, quotation, or otherwise instructing us to proceed, the client (“you”, “your”) agrees to be bound by the following terms:
1. Agreement to Services
1.1. Moisture Mapping shall provide the client with a written Agreement or Quotation Form specifying the scope of services (e.g., damp surveying, moisture mapping, condensation assessments, mould reporting).
1.2. The client shall sign and return the Agreement or Quotation Form via email or other approved method to confirm acceptance.
1.3. No services will commence until formal acceptance has been received.
2. Cancellation
2.1. The client shall not cancel the Agreement except with the written consent of Moisture Mapping.
2.2. If the client cancels less than 7 calendar days before the scheduled survey date, Moisture Mapping reserves the right to charge:
(a) reasonable costs incurred; and
(b) loss of revenue or profit directly resulting from the cancellation.
2.3. Moisture Mapping may cancel or reschedule services if circumstances beyond its reasonable control prevent delivery of services (see Clause 14: Force Majeure).
3. Payment Terms
3.1. Unless otherwise agreed in writing, all fees are payable within 7 days of the date of invoice.
3.2. Payment must not be withheld on the basis that the client has not received reimbursement from a third party (e.g., landlord, insurer, housing authority).
3.3. Late or missed payments shall accrue interest at the statutory rate of 8% above the Bank of England base rate, calculated daily until full settlement.
3.4. All prices are exclusive of VAT. VAT and other applicable taxes will be added at the prevailing rate.
4. Client Responsibilities
4.1. The client shall provide full and safe access to the property at the agreed date and time of survey.
4.2. The client shall ensure that all rooms, areas, and elements of the property to be surveyed are accessible, safe, and unobstructed.
4.3. Moisture Mapping shall not be liable for omissions or inaccuracies in the report caused by inaccessible areas, false information, or incomplete disclosure of property details.
4.4. The client warrants that any information supplied is accurate and complete in all respects.
5. Scope of Services
5.1. Surveys are carried out by non-invasive methods (visual inspection, moisture measurement, humidity testing, and related equipment).
5.2. Moisture Mapping shall not undertake destructive testing, remedial works, or structural alterations unless expressly agreed in writing.
5.3. Reports are prepared in good faith and represent professional opinion based on conditions observed at the time of inspection.
5.4. Moisture Mapping does not guarantee identification of all latent defects, concealed issues, or future property conditions.
6. Liability
6.1. Moisture Mapping shall not be liable for:
(a) indirect or consequential loss, including loss of profit or anticipated savings;
(b) damage caused by remedial works carried out by third parties;
(c) defects concealed by finishes, furniture, or inaccessible areas at the time of survey.
6.2. Total liability for any claim (whether arising in contract, negligence, or otherwise) shall not exceed the lower of:(a) 25% of the fees paid for the services; or
(b) £100,000.
6.3. Where loss or damage is contributed to by the client or any third party, Moisture Mapping’s liability shall be limited to its proportional contribution only.
7. Variations
7.1. Any variation or extension to the agreed services must be requested in writing by the client and confirmed in writing by Moisture Mapping.
7.2. Variations resulting in additional cost exceeding £500 shall only be binding where expressly agreed in writing by Moisture Mapping.
8. Confidentiality & Data Protection (GDPR)
8.1. All client information will be handled in accordance with the Data Protection Act 2018 and UK GDPR.
8.2. Reports and related documents remain the property of Moisture Mapping until full payment is received.
8.3. The client shall not disclose, publish, or distribute reports without written consent, except for their intended purpose (e.g., submission to landlord, council, or court).
9. Insurance
9.1. Moisture Mapping maintains Professional Indemnity Insurance and Public Liability Insurance to industry-appropriate levels.
9.2. Proof of insurance cover is available upon request.
10. Force Majeure
10.1. Moisture Mapping shall not be liable for delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to: severe weather, illness, government restrictions, or acts of God.
10.2. In such circumstances, obligations shall be suspended for the duration of the force majeure event.
11. Disputes
11.1. Any dispute arising out of this Agreement must first be raised in writing within 14 days of the disputed matter becoming known.
11.2. Both parties shall seek to resolve disputes in good faith.
11.3. If resolution is not achieved within 28 days, either party may refer the matter to arbitration in accordance with UK law.
12. Intellectual Property
12.1. All intellectual property rights in reports, data, and materials produced by Moisture Mapping shall remain the property of Moisture Mapping.
12.2. The client is granted a non-exclusive licence to use reports solely for their intended purpose.
13. Termination & Default
13.1. Moisture Mapping may suspend or terminate services where:
(a) the client fails to make due payment;
(b) the client breaches any material term of this Agreement;
(c) Moisture Mapping reasonably considers the property unsafe for inspection.
13.2. Upon termination, all unpaid sums shall become immediately due and payable.
13.3. Moisture Mapping shall not be liable for loss or damage (including consequential loss) arising from termination of the Agreement.
14. Governing Law
14.1. These Terms and Conditions are governed by the laws of England and Wales.
14.2. Both parties agree to the exclusive jurisdiction of the English courts.
✅ This gives you a formal contract-style document:
Still clear enough for private homeowners.
Strong enough to use with councils, housing associations, or solicitors.
Includes GDPR, liability caps, disputes, termination, and force majeure clauses.